F.A.Q.

©Copyright

General

How do I Place an Order?


You can place an order with us either by phone or email. We can be reached by phone Monday - Friday, 9am - 5pm on 07747 036719, or by email anytime on enquiries@mcflorent.com. We usually respond to emails within 24 hours.




How Do I Request an Estimate?


We will normally only provide an estimate after an initial consultation, either by phone or in person. An estimate can be requested in several different ways - 1. Call us on 07747 036719 to dicuss your requirements. 2. Email us at enquiries@mcflorent.com, confirming all measurements, fabrics and materials to be used in the project and any special requirements. 3. Fill out the 'get in touch' form on our Contact page and we will contact you to discuss your project.




Do You Provide a Detailed Estimate?


Yes we do. We will provide you with a breakdown of all the materials, fixtures and fasteners required for your project at your request. The fee for a detailed estimate will depend on the size of the project. The minimum charge is £50.00. This fee will be deducted from your final invoice upon completion of the project.




Do You Offer Installation?


Yes we do. We are partnered with a local installation company that will take care of all the fixtures and fitting, allowing you to relax and enjoy your new interior.




Can Cushions be Made in Any Size?


Cushions can be produced in many lengths and widths. The only limitation is the size of the fabric available from the supplier at the time of your enquiry.




Do You Ask For a Deposit?


In most circumstances we don't ask for a deposit. For larger projects, we may ask for the cost of the materials to be paid for in advance, with the remaining balance to be paid upon completion of the project. We will confirm whether or not a deposit will be required during your consultation.




What Payment Methods Do you Accept?


You can pay your invoice via a bank transfer, or by cash, if you prefer. Unfortunately we do not accept cheques or card payments.




How Will I Receive My Order?


Your completed order can be collected from our workshop in Croxley Green, Rickmansworth. We will confirm our full address when your order is ready to collect. On occasion, and depending on the size and weight of your order, we may be able to offer shipping via the UK courier networks. Unfortunately we can only offer shipping to addresses on the UK mainland. If you require shipping, this will need to be discussed at the time of placing your order. Shipping fees will be added to your final invoice.





Return

Does swisstradition.ch have a right of return ?


Yes, swisstradition.ch grants customers with domicile Switzerland and the Principality of Liechtenstein a right of return of 14 days. This period begins on the day the order arrives at the customer. Requirement for a return are:

  1. The products must be returned completely and intact.
  2. Labels, protective films and other product protection are included and must also be returned.
  3. The customer has to pay attention to an adequate packaging.
  4. Returns are at the expense and risk of the customer and must be registered.
  5. Foreign deliveries are not subject to the right or return and can not be returned.
  6. The right of return may also exclude specially marked product.(Sale, discounted price)




Who pays for the return ?


The costs for return are at the expense of the customer.




What happens to my payment when I return an order ?


After checking your returned item, the amount of your order will be refunded.





Shopping

How do I get my products tested?


For any combination of our single lab services, you can make arrangements to either drop off a sample for informational use only services or schedule a random sampling event for state-compliant services. We roll out the red carpet for all of our customers. Contact us today to schedule an appointment.




What do I need to know before my first sampling appointment?


In compliance with the state and to assure a seamless sampling process, please adhere to the following guidelines: Samples & Sample Room - Before we arrive, please have your samples ready in your sampling area. We’d appreciate you reserving additional space for our lab staff to place their sampling kit. Employee Presence - Please ensure that an employee from your distribution company is present at all times during the sampling process. During the sampling process, distributors MUST NOT assist the lab staff by touching products or lab sampling equipment. Video Recording - It is the distributor’s responsibility to video record the entirety of the sampling process. If possible, please be clear and state at the beginning of the video the sample batch number and the testing lab (Verity Analytics), date, time, and testing service. Our lab staff will also enter the batch number per test into our LIMS system before the sampling. Video recordings must be saved on file for 90 days. Video recording will end when lab staff has packed all samples into their sampling kit. Representative Samples - Per state regulations, the lab staff will be required to obtain representative samples for each California compliance test, depending on the batch size. Please refer to the online portal sample submission for your sample requirements. The quantity needed will auto-populate when you submit your sample request. You may also refer to the sample size requirements listed below for the amount needed per product per batch size. Documentation - This includes the shipping manifest, chain of custody, and sample field log. Please provide the lab staff with a signed and completed shipping manifest through our online LIMS portal. All forms must be signed by both parties and include all relevant information, including but not limited to: license number, sample identifier, batch number, and cultivator/manufacturer name. The lab staff will also provide a copy of our Chain of Custody and Sample Field Log for you to fill out on a Verity Analytics iPad through our LIMS portal. A copy of this paperwork will always be attainable through your online profile on our LIMS portal as a downloadable PDF. Certificate of Analysis (COA) - Our state-of-the-art LIMS technology allows test results to be published as the tests are completed in real-time. Upon passing state requirements, we will provide you with a COA that indicates your product is ready for sale in dispensaries. Should your test fail regulatory compliance testing, all products must be quarantined at the distribution center with a clearly identifiable batch number. A remediation action plan must be established with the California Department of Public Health should you wish to retest your products. Otherwise, the product must be destroyed. A copy of your product’s images will also be available in your profile and will easily upload to Weed Maps, your website, or other social media platforms. Re-testing - Under state requirements, we may only re-test from the same sample batch twice after the sample batch has been remediated per the BCC guidelines. A remediation corrective action plan must be sent to the California Department of Public Health (CDPH), and upon approval, we will devise a remediation plan. Upon remediation, we will send the lab staff to re-sample and re-test the remediated batch products. The same price applies for re-testing unless discussed or negotiated upon with your account manager.




How much do I need to provide for a sample?


Head over to our Services page for more information.




How soon will the results be ready?


With current lab testing volumes, we anticipate a turn-around of 2-3 days for all compliance testing, and 1-2 days for quality assurance (R&D) testing. However, in the event of urgency, we can make special accommodations to meet your requirements.




Where are you located?


8888 Miramar Road San Diego, CA 92126 Suite 4 We service all of Southern California, Call us at 888-420-4201 to get on pick-up schedule.




What are your prices?


Testing prices vary depending on the type and quantity of testing requested. Our testing fees are competitive, and we offer both volume and prepay discounts. Contact one of our representatives for a quote! We are happy to work with you to ensure you get the best value through maximizing batch and lot sizes.




How do I know your results are accurate?


As part of our accreditation process, we regularly perform “proficiency tests” to verify our testing methods’ accuracy by sending samples to a third-party laboratory. Additionally, we perform several quality control checks during the testing process. For your protection, security, and safety, each batch of tests performed is duplicated to ensure precision. We perform tests with control samples of a known potency or contamination and test “blank” samples to ensure that our detection instruments are 100% accurate. We will not release results until all of our quality control checks come back within specified bounds.




What kinds of products do you test?


We can test cannabis and hemp flowers, oil, tinctures, edibles, aerosols, transdermal patches, beverages, and even infused specialties such as ice cream sandwiches and baked goods. Occasionally we come across products that are new to us, which may take additional time to ensure that we can appropriately identify the matrix, but we have yet to find a cannabis product we couldn’t test!





Security

Will my data be encrypted?


Yes, in order to protect the data of its customers swisstradition.ch uses SSL (Secure Socket Layer) for a secure transmission process. Each piece of information is sent encrypted. In rare cases, however, there may be external processing errors in the payment traffic on which swisstradition.ch has no influence.




Is shopping at swisstradition.ch safe?


Yes, as an owner-managed Swiss company with two shops in Geneva, we do everything so that you can look back on a positive shopping experience at swisstradition.ch and recommend us to your loved ones without reservation.




How does swisstradition.ch handle my data?


swisstradition.ch stores only the data required for customer service. No personal data will be disclosed to third parties without the knowledge of the customer. Excepted from this are the data that must be transmitted to execute the orders, to process and control the payments, to check the creditworthiness and for statistical evaluation.
The customer can also at any time view his stored data on swisstradition.ch and make or request their deletion.




Will my personal information be sold to other companies for promotional purposes?


No never! Your personal information will not be sold to other companies.




What data do I have to specify when placing an order?


To complete the order, the customer is requested to provide personal information. These include, for example, information about gender and e-mail address. In addition, the customer must provide his address so that the order can be processed. The specification of further personal data is voluntary and serves to profile the customer.




Does swisstradition.ch use cookies?


Of course, both the sweets that we like to offer you coffee in our shop in Geneva as well as the electronic ones. The latter, however, only serve to store the transactions of the customers and thereby simplify future visits and purchases. The authorization of cookies can be edited in the browser under the security settings.




Does swisstradition.ch use Google Analytics


Yes, swisstradition.ch uses Google Analytics to provide an analysis of the use of the website. This generates anonymized evaluations and graphics. Google Analytics serves only the own market research, in order to adapt the organization of the web pages optimally to the customer needs.





Warranty

How do I get my products tested?


For any combination of our single lab services, you can make arrangements to either drop off a sample for informational use only services or schedule a random sampling event for state-compliant services. We roll out the red carpet for all of our customers. Contact us today to schedule an appointment.




What do I need to know before my first sampling appointment?


In compliance with the state and to assure a seamless sampling process, please adhere to the following guidelines: Samples & Sample Room - Before we arrive, please have your samples ready in your sampling area. We’d appreciate you reserving additional space for our lab staff to place their sampling kit. Employee Presence - Please ensure that an employee from your distribution company is present at all times during the sampling process. During the sampling process, distributors MUST NOT assist the lab staff by touching products or lab sampling equipment. Video Recording - It is the distributor’s responsibility to video record the entirety of the sampling process. If possible, please be clear and state at the beginning of the video the sample batch number and the testing lab (Verity Analytics), date, time, and testing service. Our lab staff will also enter the batch number per test into our LIMS system before the sampling. Video recordings must be saved on file for 90 days. Video recording will end when lab staff has packed all samples into their sampling kit. Representative Samples - Per state regulations, the lab staff will be required to obtain representative samples for each California compliance test, depending on the batch size. Please refer to the online portal sample submission for your sample requirements. The quantity needed will auto-populate when you submit your sample request. You may also refer to the sample size requirements listed below for the amount needed per product per batch size. Documentation - This includes the shipping manifest, chain of custody, and sample field log. Please provide the lab staff with a signed and completed shipping manifest through our online LIMS portal. All forms must be signed by both parties and include all relevant information, including but not limited to: license number, sample identifier, batch number, and cultivator/manufacturer name. The lab staff will also provide a copy of our Chain of Custody and Sample Field Log for you to fill out on a Verity Analytics iPad through our LIMS portal. A copy of this paperwork will always be attainable through your online profile on our LIMS portal as a downloadable PDF. Certificate of Analysis (COA) - Our state-of-the-art LIMS technology allows test results to be published as the tests are completed in real-time. Upon passing state requirements, we will provide you with a COA that indicates your product is ready for sale in dispensaries. Should your test fail regulatory compliance testing, all products must be quarantined at the distribution center with a clearly identifiable batch number. A remediation action plan must be established with the California Department of Public Health should you wish to retest your products. Otherwise, the product must be destroyed. A copy of your product’s images will also be available in your profile and will easily upload to Weed Maps, your website, or other social media platforms. Re-testing - Under state requirements, we may only re-test from the same sample batch twice after the sample batch has been remediated per the BCC guidelines. A remediation corrective action plan must be sent to the California Department of Public Health (CDPH), and upon approval, we will devise a remediation plan. Upon remediation, we will send the lab staff to re-sample and re-test the remediated batch products. The same price applies for re-testing unless discussed or negotiated upon with your account manager.




How much do I need to provide for a sample?


Head over to our Services page for more information.




How soon will the results be ready?


With current lab testing volumes, we anticipate a turn-around of 2-3 days for all compliance testing, and 1-2 days for quality assurance (R&D) testing. However, in the event of urgency, we can make special accommodations to meet your requirements.




Where are you located?


8888 Miramar Road San Diego, CA 92126 Suite 4 We service all of Southern California, Call us at 888-420-4201 to get on pick-up schedule.




What are your prices?


Testing prices vary depending on the type and quantity of testing requested. Our testing fees are competitive, and we offer both volume and prepay discounts. Contact one of our representatives for a quote! We are happy to work with you to ensure you get the best value through maximizing batch and lot sizes.




How do I know your results are accurate?


As part of our accreditation process, we regularly perform “proficiency tests” to verify our testing methods’ accuracy by sending samples to a third-party laboratory. Additionally, we perform several quality control checks during the testing process. For your protection, security, and safety, each batch of tests performed is duplicated to ensure precision. We perform tests with control samples of a known potency or contamination and test “blank” samples to ensure that our detection instruments are 100% accurate. We will not release results until all of our quality control checks come back within specified bounds.




What kinds of products do you test?


We can test cannabis and hemp flowers, oil, tinctures, edibles, aerosols, transdermal patches, beverages, and even infused specialties such as ice cream sandwiches and baked goods. Occasionally we come across products that are new to us, which may take additional time to ensure that we can appropriately identify the matrix, but we have yet to find a cannabis product we couldn’t test!





Shipping

Does swisstradition.ch have a right of return ?


Yes, swisstradition.ch grants customers with domicile Switzerland and the Principality of Liechtenstein a right of return of 14 days. This period begins on the day the order arrives at the customer. Requirement for a return are:

  1. The products must be returned completely and intact.
  2. Labels, protective films and other product protection are included and must also be returned.
  3. The customer has to pay attention to an adequate packaging.
  4. Returns are at the expense and risk of the customer and must be registered.
  5. Foreign deliveries are not subject to the right or return and can not be returned.
  6. The right of return may also exclude specially marked product.(Sale, discounted price)




Who pays for the return ?


The costs for return are at the expense of the customer.




What happens to my payment when I return an order ?


After checking your returned item, the amount of your order will be refunded.