F.A.Q.

©Copyright

General

Is swisstradition.ch only available online ?


No, Cadhor S.A. and Helvetic Corner S.A. operates an e-commerce store (online shop) and two physical stores in Geneva under the brand swisstradition.ch




Has swisstradition.ch been around for a long time ?


swisstradition.ch was founded in 2020, but the stores has been in Geneva since 1948 !




Where can I find the shops ?


The two stores are located in Geneva main street area near the train station. Adresses are:

  1. Cadhor S.A. : Rue du Mont-Blanc 11, 1201 Geneva
  2. Helvetic Corner S.A. : Rue du Mont-Blanc 15, 1201 Geneva




I'm coming to Geneva by car. Where do I park ?


They are many parking facilities in the area. "Parking Cornavin" (entrances: Place de Cornavin 7 and / or 12, 1201 Geneva) is located 2 min walk from our stores and the main shopping area. There are 840 covered parking spaces available.




I'm coming to Geneva by train. What is the easiest way to come to Cadhor and Helvetic Corner ?


Our stores are just 2 minutes walk from Geneva train station. The easiest way from the station is to get out at "rue du Mont-Blanc". Helvetic Corner is on the pedestrian zone in front of Mc Donald. Cadhor is across the street of the main Post Office of Geneva.




Do you have evening shopping in the store in Geneva ?


For all "evening Shoppers", our online store (www.swisstradition.ch) is open around the clock, 365 days a year. An evening shopping in the stores in Geneva is unfortunately not possible. The opening times of our stores can be found in our Google store page:

  1. Cadhor (Swiss Tradition)
  2. Helvetic Corner




Do you also make watch repairs ?


We do small jobs such as battery and strap changes or cuts for all brands. For the brands we carry we send the watch or item directly to the factory.




Do you shorten watch straps as well ?


Yes, it's free if the watch is from our store and if not we charge CHF15.00




Do you also change watch batteries ?


Yes, if we have the opportunity, we will change the battery of your watch within 10 minutes, otherwise according to agreement. We are using first quality "Renata" Swiss Made batteries. Price for battery replacement: CHF 12.00 or CHF 16.00 in our stores.





Return

I have problems shopping in the online store. How and where can I get help ?


Send us an e-mail to info@swisstradition.ch, call us on +41 22 732 28 25 or visit our stores in Geneva. We are looking forward to help you.




Can I also place my order by phone or e-mail ?


No, an order by phone or e-mail is not possible.




How do I know that my order was successful ?


In the case of an online order, an automatically generated order confirmation e-mail informs the customer that his order has arrived at swisstradition.ch.




Is the VAT included in the prices ?


The prices include the statutory Swiss VAT (TVA). For customers with foreign domicile, Swiss VAT will NOT be charges or deducted automatically during checkout.




Does swisstradition.ch deliver for free ?


Yes. deliveries within Switzerland and the Principality of Liechtenstein are free. For deliveries abroad, shipping costs are added, provided the order value of the goods does not exceed CHF 500.00. In any case, other costs such as customs, VAT, etc. of the clients country are at the expenses of the client.




I ordered the wrong article, what can I do ?


You can send us an e-mail at info@swisstradition.ch, you can cancel the order at any time or return it within 14 days (see detailed information in the return policy).




Why didn't I receive any order confirmation ?


The order confirmation will be automatically sent to the e-mail address you provided. Occasionally, these e-mails ends up in the spam folder or can not be delivered due to an error when typed the order form.





Shopping

I have problems shopping in the online store. How and where can I get help ?


Send us an e-mail to info@swisstradition.ch, call us on +41 22 732 28 25 or visit our stores in Geneva. We are looking forward to help you.




Can I also place my order by phone or e-mail ?


No, an order by phone or e-mail is not possible.




How do I know that my order was successful ?


In the case of an online order, an automatically generated order confirmation e-mail informs the customer that his order has arrived at swisstradition.ch.




Is the VAT included in the prices ?


The prices include the statutory Swiss VAT (TVA). For customers with foreign domicile, Swiss VAT will NOT be charges or deducted automatically during checkout.




Does swisstradition.ch deliver for free ?


Yes. deliveries within Switzerland and the Principality of Liechtenstein are free. For deliveries abroad, shipping costs are added, provided the order value of the goods does not exceed CHF 500.00. In any case, other costs such as customs, VAT, etc. of the clients country are at the expenses of the client.




I ordered the wrong article, what can I do ?


You can send us an e-mail at info@swisstradition.ch, you can cancel the order at any time or return it within 14 days (see detailed information in the return policy).




Why didn't I receive any order confirmation ?


The order confirmation will be automatically sent to the e-mail address you provided. Occasionally, these e-mails ends up in the spam folder or can not be delivered due to an error when typed the order form.





Security

Will my data be encrypted?


Yes, in order to protect the data of its customers swisstradition.ch uses SSL (Secure Socket Layer) for a secure transmission process. Each piece of information is sent encrypted. In rare cases, however, there may be external processing errors in the payment traffic on which swisstradition.ch has no influence.




Is shopping at swisstradition.ch safe?


Yes, as an owner-managed Swiss company with two shops in Geneva, we do everything so that you can look back on a positive shopping experience at swisstradition.ch and recommend us to your loved ones without reservation.




How does swisstradition.ch handle my data?


swisstradition.ch stores only the data required for customer service. No personal data will be disclosed to third parties without the knowledge of the customer. Excepted from this are the data that must be transmitted to execute the orders, to process and control the payments, to check the creditworthiness and for statistical evaluation.
The customer can also at any time view his stored data on swisstradition.ch and make or request their deletion.




Will my personal information be sold to other companies for promotional purposes?


No never! Your personal information will not be sold to other companies.




What data do I have to specify when placing an order?


To complete the order, the customer is requested to provide personal information. These include, for example, information about gender and e-mail address. In addition, the customer must provide his address so that the order can be processed. The specification of further personal data is voluntary and serves to profile the customer.




Does swisstradition.ch use cookies?


Of course, both the sweets that we like to offer you coffee in our shop in Geneva as well as the electronic ones. The latter, however, only serve to store the transactions of the customers and thereby simplify future visits and purchases. The authorization of cookies can be edited in the browser under the security settings.




Does swisstradition.ch use Google Analytics


Yes, swisstradition.ch uses Google Analytics to provide an analysis of the use of the website. This generates anonymized evaluations and graphics. Google Analytics serves only the own market research, in order to adapt the organization of the web pages optimally to the customer needs.





Warranty

Will my data be encrypted?


Yes, in order to protect the data of its customers swisstradition.ch uses SSL (Secure Socket Layer) for a secure transmission process. Each piece of information is sent encrypted. In rare cases, however, there may be external processing errors in the payment traffic on which swisstradition.ch has no influence.




Is shopping at swisstradition.ch safe?


Yes, as an owner-managed Swiss company with two shops in Geneva, we do everything so that you can look back on a positive shopping experience at swisstradition.ch and recommend us to your loved ones without reservation.




How does swisstradition.ch handle my data?


swisstradition.ch stores only the data required for customer service. No personal data will be disclosed to third parties without the knowledge of the customer. Excepted from this are the data that must be transmitted to execute the orders, to process and control the payments, to check the creditworthiness and for statistical evaluation.
The customer can also at any time view his stored data on swisstradition.ch and make or request their deletion.




Will my personal information be sold to other companies for promotional purposes?


No never! Your personal information will not be sold to other companies.




What data do I have to specify when placing an order?


To complete the order, the customer is requested to provide personal information. These include, for example, information about gender and e-mail address. In addition, the customer must provide his address so that the order can be processed. The specification of further personal data is voluntary and serves to profile the customer.




Does swisstradition.ch use cookies?


Of course, both the sweets that we like to offer you coffee in our shop in Geneva as well as the electronic ones. The latter, however, only serve to store the transactions of the customers and thereby simplify future visits and purchases. The authorization of cookies can be edited in the browser under the security settings.




Does swisstradition.ch use Google Analytics


Yes, swisstradition.ch uses Google Analytics to provide an analysis of the use of the website. This generates anonymized evaluations and graphics. Google Analytics serves only the own market research, in order to adapt the organization of the web pages optimally to the customer needs.





Shipping

I have problems shopping in the online store. How and where can I get help ?


Send us an e-mail to info@swisstradition.ch, call us on +41 22 732 28 25 or visit our stores in Geneva. We are looking forward to help you.




Can I also place my order by phone or e-mail ?


No, an order by phone or e-mail is not possible.




How do I know that my order was successful ?


In the case of an online order, an automatically generated order confirmation e-mail informs the customer that his order has arrived at swisstradition.ch.




Is the VAT included in the prices ?


The prices include the statutory Swiss VAT (TVA). For customers with foreign domicile, Swiss VAT will NOT be charges or deducted automatically during checkout.




Does swisstradition.ch deliver for free ?


Yes. deliveries within Switzerland and the Principality of Liechtenstein are free. For deliveries abroad, shipping costs are added, provided the order value of the goods does not exceed CHF 500.00. In any case, other costs such as customs, VAT, etc. of the clients country are at the expenses of the client.




I ordered the wrong article, what can I do ?


You can send us an e-mail at info@swisstradition.ch, you can cancel the order at any time or return it within 14 days (see detailed information in the return policy).




Why didn't I receive any order confirmation ?


The order confirmation will be automatically sent to the e-mail address you provided. Occasionally, these e-mails ends up in the spam folder or can not be delivered due to an error when typed the order form.