F.A.Q.

©Copyright

General

Is swisstradition.ch only available online ?


No, Cadhor S.A. and Helvetic Corner S.A. operates an e-commerce store (online shop) and two physical stores in Geneva under the brand swisstradition.ch




Has swisstradition.ch been around for a long time ?


swisstradition.ch was founded in 2020, but the stores has been in Geneva since 1948 !




Where can I find the shops ?


The two stores are located in Geneva main street area near the train station. Adresses are:

  1. Cadhor S.A. : Rue du Mont-Blanc 11, 1201 Geneva
  2. Helvetic Corner S.A. : Rue du Mont-Blanc 15, 1201 Geneva




I'm coming to Geneva by car. Where do I park ?


They are many parking facilities in the area. "Parking Cornavin" (entrances: Place de Cornavin 7 and / or 12, 1201 Geneva) is located 2 min walk from our stores and the main shopping area. There are 840 covered parking spaces available.




I'm coming to Geneva by train. What is the easiest way to come to Cadhor and Helvetic Corner ?


Our stores are just 2 minutes walk from Geneva train station. The easiest way from the station is to get out at "rue du Mont-Blanc". Helvetic Corner is on the pedestrian zone in front of Mc Donald. Cadhor is across the street of the main Post Office of Geneva.




Do you have evening shopping in the store in Geneva ?


For all "evening Shoppers", our online store (www.swisstradition.ch) is open around the clock, 365 days a year. An evening shopping in the stores in Geneva is unfortunately not possible. The opening times of our stores can be found in our Google store page:

  1. Cadhor (Swiss Tradition)
  2. Helvetic Corner




Do you also make watch repairs ?


We do small jobs such as battery and strap changes or cuts for all brands. For the brands we carry we send the watch or item directly to the factory.




Do you shorten watch straps as well ?


Yes, it's free if the watch is from our store and if not we charge CHF15.00




Do you also change watch batteries ?


Yes, if we have the opportunity, we will change the battery of your watch within 10 minutes, otherwise according to agreement. We are using first quality "Renata" Swiss Made batteries. Price for battery replacement: CHF 12.00 or CHF 16.00 in our stores.





Return

I have problems shopping in the online store. How and where can I get help ?


Send us an e-mail to info@swisstradition.ch, call us on +41 22 732 28 25 or visit our stores in Geneva. We are looking forward to help you.




Can I also place my order by phone or e-mail ?


No, an order by phone or e-mail is not possible.




How do I know that my order was successful ?


In the case of an online order, an automatically generated order confirmation e-mail informs the customer that his order has arrived at swisstradition.ch.




Is the VAT included in the prices ?


The prices include the statutory Swiss VAT (TVA). For customers with foreign domicile, Swiss VAT will NOT be charges or deducted automatically during checkout.




Does swisstradition.ch deliver for free ?


Yes. deliveries within Switzerland and the Principality of Liechtenstein are free. For deliveries abroad, shipping costs are added, provided the order value of the goods does not exceed CHF 500.00. In any case, other costs such as customs, VAT, etc. of the clients country are at the expenses of the client.




I ordered the wrong article, what can I do ?


You can send us an e-mail at info@swisstradition.ch, you can cancel the order at any time or return it within 14 days (see detailed information in the return policy).




Why didn't I receive any order confirmation ?


The order confirmation will be automatically sent to the e-mail address you provided. Occasionally, these e-mails ends up in the spam folder or can not be delivered due to an error when typed the order form.





Shopping

I have problems shopping in the online store. How and where can I get help ?


Send us an e-mail to info@swisstradition.ch, call us on +41 22 732 28 25 or visit our stores in Geneva. We are looking forward to help you.




Can I also place my order by phone or e-mail ?


No, an order by phone or e-mail is not possible.




How do I know that my order was successful ?


In the case of an online order, an automatically generated order confirmation e-mail informs the customer that his order has arrived at swisstradition.ch.




Is the VAT included in the prices ?


The prices include the statutory Swiss VAT (TVA). For customers with foreign domicile, Swiss VAT will NOT be charges or deducted automatically during checkout.




Does swisstradition.ch deliver for free ?


Yes. deliveries within Switzerland and the Principality of Liechtenstein are free. For deliveries abroad, shipping costs are added, provided the order value of the goods does not exceed CHF 500.00. In any case, other costs such as customs, VAT, etc. of the clients country are at the expenses of the client.




I ordered the wrong article, what can I do ?


You can send us an e-mail at info@swisstradition.ch, you can cancel the order at any time or return it within 14 days (see detailed information in the return policy).




Why didn't I receive any order confirmation ?


The order confirmation will be automatically sent to the e-mail address you provided. Occasionally, these e-mails ends up in the spam folder or can not be delivered due to an error when typed the order form.





Security

Is there any guarantee?


Yes, manufacturers generally offer a minimum of 2 years warranty. For accessories manufacturers offer different warranty services. You can find out about it in the product details under "Warranty" on the respective product page.




What do I do if I have a warranty claim?


If there are any issue you have the following options:

  • If you have the opportunity to stop by our stores in Geneva we will take care of it and make a quick regulation of your warranty claim.
  • Send us an e-mail to swisstradition.ch. Then we will probably ask you to send the defective item well packaged to our store. But sometimes we can help by e-mail.
  • If you live in a distant country usually watchmakers have repair centers throughout the world. Look for an address in the little booklet that came with your watch or feel free to contact us.




What are the warranty terms?


The warranty terms of the respective manufacturer are always and exclusively valid. In the event of a warranty claim, the manufacturer has the following options for claim settlement: repair, replacement or reimbursement. For the remuneration, the current value of the product is determined. However, this never exceeds the new value of the product. Warranty services are provided unless there is faulty and harmful handling or other damage. Elemental damage, moisture damage, fall and impact damage and excessive wear are not covered by the warranty. Wear parts such as bracelets, batteries etc. are also excluded from the warranty.





Warranty

Is there any guarantee?


Yes, manufacturers generally offer a minimum of 2 years warranty. For accessories manufacturers offer different warranty services. You can find out about it in the product details under "Warranty" on the respective product page.




What do I do if I have a warranty claim?


If there are any issue you have the following options:

  • If you have the opportunity to stop by our stores in Geneva we will take care of it and make a quick regulation of your warranty claim.
  • Send us an e-mail to swisstradition.ch. Then we will probably ask you to send the defective item well packaged to our store. But sometimes we can help by e-mail.
  • If you live in a distant country usually watchmakers have repair centers throughout the world. Look for an address in the little booklet that came with your watch or feel free to contact us.




What are the warranty terms?


The warranty terms of the respective manufacturer are always and exclusively valid. In the event of a warranty claim, the manufacturer has the following options for claim settlement: repair, replacement or reimbursement. For the remuneration, the current value of the product is determined. However, this never exceeds the new value of the product. Warranty services are provided unless there is faulty and harmful handling or other damage. Elemental damage, moisture damage, fall and impact damage and excessive wear are not covered by the warranty. Wear parts such as bracelets, batteries etc. are also excluded from the warranty.





Shipping

I have problems shopping in the online store. How and where can I get help ?


Send us an e-mail to info@swisstradition.ch, call us on +41 22 732 28 25 or visit our stores in Geneva. We are looking forward to help you.




Can I also place my order by phone or e-mail ?


No, an order by phone or e-mail is not possible.




How do I know that my order was successful ?


In the case of an online order, an automatically generated order confirmation e-mail informs the customer that his order has arrived at swisstradition.ch.




Is the VAT included in the prices ?


The prices include the statutory Swiss VAT (TVA). For customers with foreign domicile, Swiss VAT will NOT be charges or deducted automatically during checkout.




Does swisstradition.ch deliver for free ?


Yes. deliveries within Switzerland and the Principality of Liechtenstein are free. For deliveries abroad, shipping costs are added, provided the order value of the goods does not exceed CHF 500.00. In any case, other costs such as customs, VAT, etc. of the clients country are at the expenses of the client.




I ordered the wrong article, what can I do ?


You can send us an e-mail at info@swisstradition.ch, you can cancel the order at any time or return it within 14 days (see detailed information in the return policy).




Why didn't I receive any order confirmation ?


The order confirmation will be automatically sent to the e-mail address you provided. Occasionally, these e-mails ends up in the spam folder or can not be delivered due to an error when typed the order form.