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Terms & Conditions


Terms of Service

1. Scope 

The general terms and conditions (hereinafter referred to as "GTC") apply to all legal transactions that are concluded via the online shop and the retail store ( (hereinafter both are called Both the online shop and the shop are operated by Allaleen AG. reserves the right to change these terms and conditions at any time. The version of these terms and conditions applicable at the time of the order is decisive, which cannot be unilaterally changed for this order. Conditions of the customer which conflict with or deviate from these GTC are not recognized.

Deliveries are made worldwide, however reserves the right not to deliver to certain regions and countries.

The offer is valid as long as the product can be found in the online shop via the search engine and / or while stocks last.

Orders in non-household quantities can be rejected without justification.


2 information 

2.1 Product and price

Images of products in advertising, brochures, online shops etc. are used for illustration and are non-binding.

The information about products is compiled in the online shop as customer-friendly as possible, but is not binding. 


The information provided by the manufacturer (e.g. manufacturer's guarantee) is authoritative, provided that it is valid in Switzerland.

The prices published by include the statutory Swiss value added tax (VAT). For customers with a foreign domicile, Swiss VAT is not calculated or automatically deducted. Domestic deliveries (Switzerland and Principality of Lichtenstein) are made once without cost consequences for the customer. Shipping costs are added to deliveries abroad. The exact shipping costs are shown to the customer in the ordering process. If the order value of the goods is over CHF 500, delivery abroad will be made without shipping costs. In any case, additional costs such as customs, VAT, show fees, etc. of the respective country may be charged to the customer for deliveries abroad, which are not displayed in the ordering process.

All sales prices published by represent final prices that include all taxes (especially VAT) for deliveries to Switzerland, any early recycling fees (vRG), costs for packaging / s as well as the delivery costs for the advertised delivery period and all other possible taxes , Fees, costs and rounding amounts collected directly from or a partner company and billed. reserves the right to change the prices of the products and services offered at any time. The published price of at the time of the order is decisive for the conclusion of the purchase contract.

Ordered additional services, such as assembly, disposal of warranty extensions, insurance, express delivery options, etc., are listed separately in the shopping cart and on the invoice.

2.2 Availability and delivery time attaches great importance to providing up-to-date and precise information about availability and delivery times. However, delivery delays may occur, particularly due to production or delivery bottlenecks. All information on availability and delivery times are therefore without guarantee and can change at any time.


3. Contract conclusion

The products and prices from count as an offer. However, this offer is always subject to the contract-dissolving condition of an impossibility of delivery or an incorrect pricing.  

The purchase contract for products or services from comes into effect as soon as the customer places his order in the online shop, in the retail store, by telephone or email (hereinafter referred to as "purchase agreement").

The arrival of an online order is notified to the customer by means of an automatically generated order confirmation from to the email address specified by her. Receiving the automatically generated order confirmation does not contain any promise that the product can actually be delivered. It only indicates to the customer that the order placed has arrived at the online shop and that the contract with has come into being on the condition of the delivery option and the correct price.


4. Delivery date 

With the order confirmation, the customer is informed of a provisional delivery date.

If is in default of delivery, the customer (except for special orders) has the right from the 30th calendar day since the originally announced delivery date to withdraw from the contract. In this case, will reimburse the customer for amounts already paid in advance. There are no further claims against


5. Delivery / branch collection 

For products and services from, the customer has all delivery and collection options available, which are noted in the online shop under "Shipping options".

The customer's delivery address must be easily accessible. If this is not the case, the customer bears the possible cost consequences.

If the customer does not accept the ordered products on the agreed or indicated delivery date, can dissolve the contract (cancel) and invoice the customer for the delivery costs incurred and any losses in value.

If the customer does not pick up the products ordered in the store (branch pick-up) within 14 calendar days of being ready to pick them up in the store, can terminate the contract (cancel).

Orders that are paid with the "PayPal" payment option will only be delivered to the shipping address stored with PayPal for reasons of seller protection.


6. Obligation to check 

The customer must immediately check the delivered or picked up products for correctness, completeness and delivery damage.

Delivery damage, incorrect and incomplete deliveries must be reported to within 5 calendar days from the time of collection or delivery. The customer is aware that such a notification must be made via the personal customer account in the online shop under the "Return and Guarantee" heading. The customer may not put such a product into operation. He has to keep it in the original packaging as received and to follow the instructions of the guided return and return process under "Return and guarantee" in the personal customer account.


7. Warranty

7.1 Basic provisions

The statutory provisions on warranty are completely excluded. The manufacturer's warranty conditions apply exclusively.

Wear parts such as batteries, rechargeable batteries, power cords, adapters, lamps, bracelets, glasses, crowns and software problems are excluded from the guarantee. Otherwise, the liability exclusions in accordance with section 8 apply.

7.2 Additional provisions for used goods

Other provisions apply to the already discounted products, which are identified in the online shop as "sale", "demonstration product", "refurbished", "test device", "repair" or "exhibition product". They can have slight optical defects or be repaired products. These optical defects are excluded from the guarantee and are not mentioned separately in the article details. For these products, the warranty period of one year after delivery or branch pick-up applies.


8. Liability and disclaimer

Liability is based on the applicable statutory provisions. However, is in no way liable for (i) slight negligence, (ii) indirect and indirect damage and consequential damage and loss of profit, (iii) unrealized savings, (iv) damage from delayed delivery and (v) any actions and omissions by the Assistants from, be it contractual or non-contractual.

Incidentally, is not liable for damage that can be attributed to one of the following causes:

·        Improper, non-contractual or illegal storage, adjustment or use of the products

·        Use of incompatible spare parts or accessories (for example, power supply)

·        Failure to maintain and / or improper modification or repair of the products by customers or a third party

·        Force majeure, in particular damage caused by natural elements, moisture, falls and impact, etc., which are not the responsibility of, and official orders. 


The service provider commissioned to carry out the work is liable for defects, delay in performance and damage caused by the execution of service providers (e.g. on-site installations).

In general, no claims for damages can be made.


9. Payment

9.1 Payment options

Payments in the online shop must be made in Swiss Francs, Euros or US Dollars. Retail payments must be made in Swiss Francs.

The payment options offered as payment methods in the online shop under "Payment options" are available to the customer.

The current fees can be seen under "Payment options" and are shown in detail in the ordering process.

When paying by credit card or other instant payment methods, the debit is made when ordering.

With prepayment, delivery will only take place after full payment has been received. Any transfer fees are fully borne by the customer. The products in the central warehouse of are reserved until the payment period of at least 30 calendar days has expired.

With “purchase on account” with installment payment option (PowerPay): With the PowerPay monthly invoice, orders in the online shop can be paid by invoice with installment payment option. As an external payment service provider, MF Finance AG / PowerPay offers the payment method “purchase on account”. At the conclusion of the purchase contract, PowerPay takes over the resulting invoice claim and processes the corresponding payment modalities. When purchasing on account, the customer accepts the A GB from PowerPay in addition to our terms and conditions. ( You will receive the monthly invoice in the following month by post. In the case of partial payment, at least 10% of the open invoice amount must be paid per month. In this way, the customer can easily decide in how many installments they want to pay the invoice. There is an administration fee of CHF 2.90 per invoice. As part of this contract, MF Finance AG / PowerPay grants you a consumer credit in accordance with Art. 12 KKG, provided you make use of the partial payment option and there is no reason for exclusion in accordance with Art. 7 (1) KKG.

Promotional vouchers can only be redeemed from the minimum order value specified on the voucher. The accumulation of several promotional vouchers is not permitted. The promotional vouchers are valid until the specified time. It is not permitted to transfer promotional vouchers to third parties. The promotional vouchers cannot be added to an order afterwards. The credit of a promotional voucher can neither be paid out in cash nor interest.

Purchased gift vouchers are transferable. Duplication or modification of the vouchers is not permitted. Gift vouchers cannot be added to an order afterwards. The credit of a gift voucher can neither be paid out in cash nor can interest be paid on it.

9.2 Late payment

If the customer fails to meet all or part of his payment obligations, all outstanding amounts that he owes to under any title become due immediately (if payment is made in advance within 8 calendar days since the first reminder) and can immediately demand these and others Stop deliveries of products to customers. charges CHF 10.– for the second reminder and CHF 20.– for the third reminder. In the case of unsuccessful reminders, the invoice amounts can be assigned to a company commissioned with the collection. In this case, an effective annual interest of up to 15% on the invoice amount owed can be charged from the due date. The company commissioned with the collection will claim the outstanding amounts in its own name and on its own account and may charge additional processing fees.

9.3 Retention of title

Ordered products remain the property of until full payment to is entitled to make a corresponding entry in the retention of title register. Pledging, transfer by way of security, processing or transformation without the express consent of Allaleen is not permitted prior to the transfer of ownership.


10. Change of order or cancellation

Orders oblige customers to purchase products and services. Subsequent changes or cancellations of orders from the customer can be accepted at at its own discretion and invoice a turnover compensation of 20% of the canceled order value, but at least CHF 60, as well as any loss in value of the canceled products since they were ordered.

If an (partial) delivery impossibility (dissolving condition) occurs after an order or the conclusion of a contract in accordance with Section 3, the customer will be informed immediately by email. If the customer has already paid, this amount will be refunded. If no payment has been made, the customer is released from the obligation to pay. Further claims due to delayed delivery or delivery failure are excluded.


11. Return of defect-free goods

Under the conditions listed in the return guidelines, grants the right to return the ordered products within a maximum of 14 calendar days for customers domiciled in Switzerland and the Principality of Lichtenstein. The customer must register the return of the products via their personal customer account or under the "Return and Guarantee" section at and return them in accordance with the instructions described there. The products must be professionally packed with all accessories in the original packaging. Damaged, modified (engravings, shortened ribbons, etc.) or worn products will not be taken back or will be fully charged to the customer.

The customer is responsible and obliged to delete all personal data on the product before transferring ownership to and their service partners reserve the right to carry out additional deletions / resets of the product and to delete any personal data. The complete deletion of the data must therefore be expected. does not accept any liability in connection with access, use, processing or possession of personal data still available by third parties.

If the customer makes use of his right of return in accordance with the return conditions mentioned above, will refund the entire purchase price, with the exception of the amount paid for the express delivery.

Returns are at the expense and risk of the customer and must be registered.

Deliveries abroad are not subject to the right of return and cannot be returned. Specially labeled products can also be excluded from the right of return.


12. Out of warranty repairs

The cost of a repair outside of the warranty according to section 7 is borne by the customer. In the case of goods that have no detectable defects or for which the defect is not covered by the warranty in accordance with Section 7, reserves the right to charge the customer for the costs of checking the claimed defect as well as the shipping and handling costs.


13 Collection and return via a shop

13.1 Collection from the store

It is possible to pick up orders from in the shop. The customer chooses the retail store as the delivery location.

After delivery of the package to the shop, the customer receives a pick-up invitation with a pick-up slip. The pick-up certificate is a means of legitimation and must be shown at pick-up. This can be, for example, a printed email or a digital version of the pick-up slip (SMS, email on the smartphone). An additional verification of legitimation can also be carried out. Without this collection note, the order cannot be handed over to the customer. The customer is asked to additionally confirm his pick-up with his signature. Any liability for damage caused to the customer from loss, theft, misuse, etc. in connection with the pick-up process or the pick-up slip is expressly excluded.

The customer bears sole responsibility for orders that are picked up late.

13.2 Returns in the shop

Orders from can be returned in the shop. If the goods are returned via the retail store, there are no costs for the customer. The retail store has the right not to accept returns due to size restrictions.


14. Further provisions

14.1 Returns that cannot be assigned

Returns that cannot be assigned to a customer or cannot be returned are kept by for six months and then disposed of.

14.2 Guarantee goods that have not been collected or delivered

If goods related to the provision of warranty in accordance with Section 7 cannot be picked up in the retail store within six months of the request for collection being sent or the customer can be returned, is entitled to dispose of the goods, in particular to dispose of them.

14.3 Data protection

The data protection declaration under data protection declaration is an integral part of these terms and conditions. By accepting these terms and conditions, customers also agree to the privacy policy.

14.4 Partial Invalidity

Should individual provisions of these general terms and conditions be invalid or ineffective, this has no influence on the effectiveness of the remaining provisions and these general terms and conditions.

14.5 Place of jurisdiction and applicable law

All legal relationships between and the customer are subject to substantive Swiss law. The Vienna Sales Law is not applicable.

The following exclusive places of jurisdiction apply:

For all claims arising from sales contracts in which is a party to the contract: Lucerne is the place of jurisdiction for consumer complaints.

14.6 Copyright notice

All rights, in particular copyrights, to these terms and conditions are held by

Any duplication, distribution or other use is prohibited and is only permitted with the express and written consent of In the event of a violation of this requirement, reserves all legal steps.


These general terms and conditions can change at any time.


Geneva, February 2nd, 2020



Rue du Mont-Blanc 11

1201 Genève


+41 22 732 28 25

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